char... EXACTLY... its all in the DELIVERY... if you go in with the attitude that you dont KNOW what you want... and you dont FEEL you belong there..they will treat you that way..
you go in there with you head high... your order in mind... and then just flat out TELL them...
a smile goes a long way...
when i do something stupid while driving... (and god knows i do it enough ) when the person you just ticked off looks at you and wants to gesture very unkind things at you..*L* i just give a big SHRUG and a HUGE smile (comes in handy) and EVERYTIME they will blink ..look puzzled ... and then grin back... never fails..
i just give that .."whoooops! my bad" and they dont quite know what to do...
just look around today... notice what people look like... when they DONT smile...
give em a smile of your own... and watch the transformation... makes em look ten years younger... honest...
you think i smile so much because i am HAPPY? *L*,,, no way! it keeps the wrinkles up..*grin*
have fun with your DR.phil group..;-)


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It's bad enough I gotta be pleasant to about 50 people a day in person and another 100 or so on the phone - I can't imagine what it's like to wait on the numbers they must see!



